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Easy Returns

We are happy to exchange or refund items* within 30 days.

All items must be returned ‘as sold’ - in the original condition, unworn and unused with all swing tags attached.

When returning an item for a refund or exchange we are unable to reimburse your return postage costs unless the product is faulty.

* Please note we cannot exchange or accept a return on the following products: Underwear, Mouthguards or Swimwear, that has been unsealed, which cannot be returned for hygiene reasons, Videos, DVDs, PC and PlayStation games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty. Customised items e.g. shirt printing, cannot be exchanged or refunded unless the product or material is faulty. Please ensure you have the right size prior to ordering personalised shirts.


Returns from the United Kingdom:

Please include a cover note with your order number, name, billing address and details of how you want the return processed.

There are two methods for sending returns to us:

You can return items by post to the address below:

Address:
Unit 10 Bumpers Farm Enterprise Centre
Vincients Road
Chippenham
Wiltshire
SN14 6QA

Please note: we recommend you use an appropriate delivery service as we cannot be held responsible for goods not received. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

Or alternatively you can use CollectPlus:

CollectPlus is a convenient way to return parcels via local shops, typically open early until late seven days a week. It provides proof of postage, insurance and an online tracking code all for just £4.49.

Simply visit http://www.collectplus.co.uk/sportingbilly and enter your postcode to find your local store. Enter your order number and email address, payment details and then print your label. The returns cost will be £4.49. Securely attach label to parcel ensuring that the barcode is clearly visible and that any other delivery labels have been removed or covered. Drop off your parcel at your chosen store where you will be given a receipt with a tracking code. You can track the parcel yourself at https://www.collectplus.co.up/track/new. You can return parcels up to 60x50x50cm and weighing under 10kg.


International Returns:

Please include a cover note with your order number, name, billing address and details of how you want the return processed and send to:
Address:
Unit 10 Bumpers Farm Enterprise Centre
Vincients Road
Chippenham
Wiltshire
SN14 6QA

Please note: we recommend you use an appropriate delivery service as we cannot be held responsible for goods not received. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

Your statutory rights are not affected.